COVID-19 Policy Updates
In light of the COVID-19 pandemic, we have amended our policies to ensure the safety of our guests and team. Changes are summarized below and annotated through this policy page as appropriate. Understandably, our policies and practices are subject to change in light of new information and recommendations from local health authorities and the CDC, and new orders and restrictions that may be put in place by various governmental entities. Prior to your arrival, the Sunrise Inn Villas & Suites will make every reasonable effort to keep you informed of service changes that may impact your stay. Summary of policy updates in response to COVID-19:
- Face masks and distancing are required. In accordance with State of Washington, City of Aanacortes and Skagit County mandates, all guests are required to wear a face mask while in the indoor community spaces of the hotel, including the lobby. You must wear a mask to enter our building. Employees are required to wear a mask at all times. Face masks,and hand sanitizer, will be available.
- Enhanced cleaning and operational procedures: Our team uses CDC- and Eco Lab approved virucidal and antibacterial cleaning and laundry processes to keep you safe.
- Daily housekeeping is temporarily suspended. In accordance with our updated COVID-19 related procedures and policies, no staff will enter your guest room during your stay unless explicitly approved by management. For stays of 3 nights or longer, we will contact you prior to arrival to discuss extended-stay housekeeping options.
- New desk hours: To encourage contact-less communication, we have temporarily reduced our front desk hours. Our front desk from 9:00 am to 11:00 am, and 3:00 pm to 9:00 pm daily. Don’t worry, staff will be available throughout the day if needed. Our preferred contact methods are email, phone and text.
- Property closed to outside visitors: Due to COVID-19 safety precautions and occupancy restrictions, our property is currently closed to outside visitors. We ask that guests do not invite others over to the property at this time without prior arrangement.
As a small, independent property, we ask for your understanding in respecting our cancellation, and no-show policy. Please read carefully. Please note, your reservation may be cancelled without penalty 72 hours prior to your arrival date. Cancellation under the 72 hour period will be charged for first night stay (Full One Night stay amount (including taxes).
Changes or cancellations must be made via phone , and you must receive a confirmation email from Sunrise Inn Villas & Suites. There are no refunds for early departure.
Group or One Month Reservation required 50% advance deposit is required at the time of reservation, with the remaining balance due 30 days prior to your arrival. If you cancel your reservation prior to 30 days, we will refund your advance deposit, less a $100 administration fee. Within 30 days of your arrival, your reservation is non-cancellation and non-refundable. We will charge full stay.
Check In and Checkout
Check in is between 3:00 p.m. to 9:00 p.m. If you are arriving later than 9:00, it’s no problem, but please let us know so that we can make arrangements. Checkout is 11:00 a.m.
We have a small, awesome staff that needs time to prepare rooms for arriving guests. If you require more time, a late checkout can sometimes be arranged with prior notification for an additional hourly fee. Please submit your request the night before.
Late checkouts are more difficult to accommodate at this time due to our stringent cleaning procedures and staff scheduling. If you would like to request a late checkout, please inform our staff 24 hours in advance so that we can make any necessary staff scheduling changes. Our late check out fee $40 for one hour, with 2:00 PM being the latest checkout we can offer. If you would like to extend your stay for another 24 hours, please inform our staff and we will advise of availability. We thank you for your understanding.
Credit Card And Secondary Authorization Payment
A valid credit card is required to make a reservation. We accept all major credit cards. If using a debit card, hold $300 incidental deposit, Your credit card and a valid ID must be presented at check in, at which time you will be charged. Credit card Authorization for secondary User, Please provide a copy of the credit card and photo I.D front and back with signature Authorization from Before Check In.
Damage to Property
Guests are responsible for any damage or loss they cause to the property. Guests may be charged for, or charged cleaning fees for, damaged, destroyed or excessively soiled towels, linens and other soft goods. For full property reservations and in other situations under management’s discretion, a damage and security deposit will be required. Also see “No Smoking, No Candles, No Incense, Etc.” below.
Desk Hours and After-Hours Service
Management and staff are available between the hours of 9:00 a.m. to 9:00 p.m.(360-293-8833) to tend to your needs. COVID-related updates: Due to COVID-19 safety precautions, we will encourage contactless communication with our staff whenever possible. You may phone us with any questions or service needs at the number provided when you check in. We have temporarily reduced our front desk hours. Our front desk from 9:00 am to 11:00 am, and 3:00 pm to 9:00 pm daily. Staff will be available throughout the day if needed.
Our preferred contact methods after hours : Office Door Bell and the number provided at office door . For Emergency Call 911
Group and Extended Stay Reservations
Due to our small, home-like environment, and to ensure the comfort and enjoyment of all guests, we have special policies regarding group reservations. Group or One Month Reservation required 50% advance deposit is required at the time of reservation, with the remaining balance due 30 days prior to your arrival. If you cancel your reservation prior to 30 days, we will refund your advance deposit, less a $100 administration fee. Within 30 days of your arrival, your reservation is non-cancellation and non-refundable. We will charge full stay.
No Smoking, No Candles, No Incense, Etc.
The Sunrise Inn Villas & Suites is strictly a nonsmoking facility. Smoking is not allowed in the building, in guest rooms, in public outdoor areas. Evidence of smoking including the smell of smoke in the room or in the public areas will result in a minimum $300 charge plus the cost of any damaged property. No burning of any sort of object including candles or incense is allowed, and no other strongly-scented items are allowed in rooms. All of the above are subject to cleaning and damage fees.
Space (max) is typically available for each guest room. Additional free parking is available on nearby streets. Please respect the neighboring businesses and do not park in their lots; you may be towed. We are not responsible for damage to vehicles, or damage or loss of property left in parked vehicles, regardless of location.
Please show respect for other guests and keep noise to a minimum between the hours of 9:00 p.m. and 9:00 a.m. We are a small hotel. Please do not come here to party. Guests who disturb other guests will be asked to leave and will not be provided a refund. Thanks for your understanding.
Rules and Regulations
We try to not have too many of them, and we thank you for reading our policies. We hope you will love every minute of your stay at the Sunrise Inn Villas & Suites and know how much we appreciate having you as our guest. We welcome and sincerely appreciate the opportunity to address any concerns or correct problems immediately — we want your stay to be great. If there’s anything we can do to improve our odds of achieving greatness, we hope you will let us know.